JaxKelly - Gemstone Heart Pendant Necklace - Black Tourmaline

Returns & Exchanges

We're committed to your satisfaction! Please review our return policy below and reach out with any questions.

How to Return
To start a return, click "here" and enter your order number and email. Items must be postmarked within 7 days of return approval. A $10 fee will be deducted for returns with free shipping on the original order. Refunds take up to 7 business days to post. You’ll receive an email once processed.

Return Policy

Full-Price Items

• Refunds are available within 10 days of purchase if postmarked within 7 days of approval.
• After 7 days, returns are eligible for store credit only, processed as a gift card.

Promo Code & Sale Items

• Eligible for store credit only, processed as a gift card, within 10 days of purchase.

Final Sale

• Items at 50% off or more are final sale and cannot be returned.

International Orders

• All returns follow the above conditions. Return shipping is not provided, and duties/taxes are non-refundable. Please use a trackable method.
  • Address: EQUATION, Attn: Returns, 5045 France Ave S, Minneapolis, MN, USA

Exchanges
To exchange an item, click the exchange button at checkout and follow the instructions.

In-Store Returns
Full-price items can be returned for store credit within 10 days of purchase. All sale items, jewelry, accessories, swimwear, and special orders are final sale.

Price Matching

EQUATION offers price matching at the time of purchase for identical items from authorized U.S. retailers.
To request, call/text 612.567.6633 or email customercare@equationmn.com. Terms apply:

• Item must match in style, size, and color.
• Visible price on an authorized retailer’s site.
• Valid on U.S. dollar pricing only.
  EQUATION does not match auction, discount, or liquidation sites.